Returns and Refund Policy | Real Ceylon Cinnamon

Returns, Refunds, and Exchange Policy

With effect from 1st May 2022, Nipun Export will update the Returns, Refunds and Exchange Policy.

Please read through this Policy in detail before you make any purchase, return, exchange or request for refund for your purchases online and/or in physical stores.

We accept exchange or return within 30 days from the date of purchase.
Original receipt must be presented for exchange or return.
Original product is required. Exchanged or returned product(s) must be in its new and original condition, original product packaging attached with its original price tags and labels.
Product(s) sold at marked down prices due to existing defects are not eligible for exchange or return.
Product(s) purchased by using shopping mall voucher is allowed for exchange only; strictly no return or refund is allowed. The customer(s) must strictly comply with the terms and conditions of the shopping mall voucher.
Nipun Export reserves the rights to reject any exchange or return that do not fulfill any of the above stated requirements.
Nipun Export reserves the right to amend this policy at any time.

Returns & Refunds Policy for Online Purchases

Online purchase returns & refunds policy is applicable to both Home Delivery orders and Click & Collect orders.
Product(s) in new & original condition can be returned within 30 days from the date of purchase. *Do allow 7 to 10 working days for your returned parcel to be reached and processed by our warehouse.
Original invoice, original return form and product packaging attached with its original price tags and labels will be required for return & refund.
Product(s) can be returned ONLY to our warehouse via parcel return.
Product(s) purchased from other than realceyloncinnamon.com official website (https://realceyloncinnamon.com is NOT eligible for return & refund.
Any form of coupons, discount code or wholesale code used on the returned product(s) will NOT be returned or refunded.
Refund will be issued via your original mode of payment that was used to make the purchase.
Delivery fee paid for the online purchase will NOT be refunded.
After our warehouse has received and processed your returned purchase(s), the refund will be processed and completed around 7 to 14 working days depending on the processes at your card company.
Nipun Export reserves the rights to reject any return that do not fulfill any of the above stated requirements.
Nipun Export reserves the right to amend this policy at any time.